Order
How do I place an order?
You can place an order online through our website. Select the sleepwear you like, choose the appropriate size and color, add it to your cart, and follow the prompts to complete the checkout process.
What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, and PayPal. More details are available on the checkout page.
How can I know order placed successfully?
Once your order is placed, you will receive a confirmation email letting you know that we has received your order. Once your order is shipped, you will receive an email notification with your tracking information.
Can I cancel or modify my order?
We couldn’t make any promises, but we’ll give it our best shot. Email us ASAP at legendlength.vip@gmail.com for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been placed. Please place another order and we will deliver together if the previous haven’t been shipped.
Please note: We are not allowed to accept exchanges or partial returns
If you ordered a SET and wish to return only one piece, you will be responsible for the full price and will not be refunded the difference.
All sale items are non-refundable and are not eligible for exchange.
How can I contact your customer service?
Send us an email at legendlength.vip@gmail.com and our customer experience team will take great care of you. You can expect a reply from us within 24-48 business hours during our business hours – M-F from 4PM-11PM PST.
What should I do if I have not received my order confirmation email?
If you have not received your order confirmation email, please check your spam or junk folder. If you still cannot find it, email us at legendlength.vip@gmail.com to confirm that your order was successfully placed and that the email address provided is correct.
How do I apply a discount code to my order?
To apply a discount code, enter the code in the designated box at checkout and click "Apply." The discount will be reflected in your order total. Please note that only one discount code can be used per order and some exclusions may apply.
What if the item I want is out of stock?
If an item you want is out of stock, you can sign up for email notifications on the product page to be notified when it becomes available again. Alternatively, you can contact our customer service team for more information on restock dates.
How do I know what size to order?
We provide detailed size charts on each product page to help you determine the best size for you. If you have specific sizing questions, our customer service team is also available to assist you.
Shipping
When will I receive it?
Our standard shipping time is typically 6-10 business days. Exact delivery times may vary depending on your location and order volume. International orders may take longer to arrive. Please check our shipping policy for more details.
When will my order ship?
Standard orders typically ship within 1-2 business days while it may take 2-4 business days during Black Friday / Cyber Monday.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $39.9 within the United States. For other regions, please check our shipping policy for details on free shipping thresholds.
How can I track my order?
Once your order has shipped, we will send you an email with a tracking number. You can use this tracking number to check the status of your order on our shipping partner's website.
How long does standard shipping take?
Standard shipping typically takes 5-10 business days within the United States. International shipping times may vary, usually taking 7-15 business days depending on the destination.
My order shows delivered but I never received it?
Please double check that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. If you have any questions or need further assistance, please email legendlength.vip@gmail.com.
Can I ship to a P.O. Box or APO/FPO address?
Yes, we can ship to both P.O. Box and APO/FPO addresses. However, please be aware that based on our previous experiences, there is a higher chance of packages being delayed or lost when shipping to these addresses.
For P.O. Box addresses, it's important to ensure that the address is complete and accurate to avoid delivery issues. Additionally, please note that some shipping methods may not be available for P.O. Box deliveries.
How can I find out the status of my order?
You can check the status of your order by logging into your account on our website and viewing your order history. Alternatively, you can use the tracking number provided in your shipping confirmation email to track your order.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service team at legendlength.vip@gmail.com ASAP. We can update the address if the order has not yet been shipped.
Returns
How do I return my items?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with detailed instructions and the return address. Products must be unused and in their original packaging with tags.
What's your return policy?
If you're not obsessed with your items, You may return them for a full refund within 15 days of receiving your order. Unfortunately, we are unable to provide free returns at this time, so you will be responsible for the relevant costs of returning the product. Please note that products must be unused and in their original packaging with tags.
What if I received the wrong, it damaged or defective item?
Please email us at legendlength.vip@gmail.com with your order number and the item pictures that you receive. Our support team will take great care of you.
How long does it take to process a return?
Once we receive your returned item, we will process it within 5-7 business days. You will receive a confirmation email once your return has been processed.
Will I be charged for return shipping?
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. We recommend using a trackable shipping method to ensure your return is received.
How do I get a refund?
Refunds will be issued to the original payment method used at the time of purchase. Once your return is processed, please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Can I exchange an item?
unfortunately, we are unable to accept exchanges at this time.
Can I return sale items?
Sale items are final sale and cannot be returned or exchanged.
Products & Fabric
What materials are your sleepwear made from?
Our sleepwear is made from high-quality fabrics such as silk,pure cotton, Supima® Cotton andTENCEL™ Fibers, ensuring comfort and breathability. Detailed material information is available on each product page.
How should I care for my silk pajamas?
To maintain the quality of your silk pajamas, hand wash or use a gentle machine wash cycle with a mild detergent. Avoid direct sunlight and tumble drying; instead, air dry your silk items.
Will cotton pajamas shrink after washing?
Our cotton pajamas are pre-shrunk to minimize shrinkage. However, we recommend washing them in cold water and air drying to maintain their size and shape.
What makes Tencel fabric eco-friendly?
Tencel is produced from sustainably sourced wood in a closed-loop process that recycles almost all solvents, making it an environmentally responsible choice.
Are your pajamas suitable for sensitive skin?
Yes, our pajamas made from natural fibers like silk, cotton, and Tencel are hypoallergenic and gentle on sensitive skin, making them an excellent choice for those with skin sensitivities.
What is the difference between silk and ice silk?
Silk is a natural fiber known for its luxurious feel and natural temperature-regulating properties. Ice silk, a type of rayon, is man-made and provides a cool, breathable, and smooth texture, ideal for warm climates.
How can I ensure my pajamas last a long time?
To extend the life of your pajamas, follow the care instructions based on our page. Generally, washing in cold water, using gentle detergents, and air drying will help maintain their quality and longevity.